Royal Caribbean Itineraries visiting St. Petersburg, Russia

February 24, 2022

The safety of Royal Caribbean International’s guests and crew is always our top priority. We are continuously monitoring events taking place around the world, including the situation in Ukraine. With the recent events, it is increasingly uncertain if we can visit St. Petersburg, Russia, as scheduled. We have planned for alternative ports and will continue to monitor the situation over the coming weeks. Our guests and travel advisors will be the first to learn of any updates we need to make to keep everyone safe. Guests can feel comfortable knowing they are able to reschedule their cruise with our Cruise with Confidence program.

Celebrity Russia Statement

February 24^th, 2022

Dear Valued Travel Advisors,

We are continuously monitoring events taking place around the world, including the situation in Ukraine. With recent events, we are evaluating whether or not we will be able to visit St. Petersburg, Russia, as scheduled.

At this time, our intention is to sail to St. Petersburg; however, we also have plans to visit alternate ports, should we feel that changing our itinerary is the best path forward for booked guests. As our Travel Partner, you will be the first to know should we decide to formally change our itinerary. We understand that the developments in the region may make your clients hesitant to sail to Russia, so we would like to share some options to ensure their vacation experience is everything they’ve planned and more.

Your clients may choose from the following options:

• Remain on this sailing, knowing that our plans will always have their safety as our number one priority, including alternate routes for safe travel.
• As always, you have Cruise with Confidence available for your clients, where they can opt-in for a Future Cruise Credit to be used on another sailing.
• If they previously applied a Global Suspension Future Cruise Credit on this sailing, the new Cruise with Confidence credit will include the previous credit that was based on their cruise fare. The bonus 25% will be issued as a separate credit.
• Their certificates will have an expiration date of 1 year from their cruise’s original start date.
• And should they wish to change their ship and sail date at prevailing rate, we’ll gladly help to switch and waive any change fees for their cruise.

Additionally, if we do end up changing one of your clients itineraries, we’ll offer your client the opportunity to cancel for a full refund. If you receive a notification (sample below) notifying you that your client's sailing may be impacted and have any questions or wish to move your clients to a new ship and sail date, please feel free to contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide.

Thank you for your understanding and patience. We look forward to welcoming your clients onboard soon.

Sincerely,
Celebrity Cruises

Royal Caribbean Group - Cruise With Confidence - Extended!

Jan 13, 2022

Dear Valued Travel Partners,

Now more than ever, your clients are dreaming about their next voyage to the world’s most amazing destinations. To provide peace of mind while you help them plan, we’ve extended our Cruise with Confidence program. For specific details please refer to the specific brand FAQs below.

• Royal Caribbean Enhanced CWC FAQs
• Celebrity Enhanced CWC FAQ
• Azamara Enhanced CWC FAQs
  

Royal Caribbean Group -  Sailing Suspension Update

October 13, 2021

Dear Valued Travel Partner,

We hope that you and your clients continue to remain healthy and safe. As you know, the current environment has been, and still is, quite fluid. Due to ongoing uncertainty with the re-opening of international borders, as well as subsequent changes to our global return to service scope, we’ve made a few adjustments to our upcoming itinerary offerings that we want to make you aware of. Please refer below to each brand's Cancelled Sailings FAQs for a detailed list of itinerary changes. 

This will allot additional time to solidify our safety measures as we work to welcome you and your clients back onboard. We are thoughtfully analyzing every aspect of the cruise experience and, as you can imagine, this takes time but we are steadily making progress.

Through our healthy return to service program, we are not only reinforcing current standards, but setting new ones at every turn. This new program will focus on four key aspects of the cruise experience - upgraded screening prior to boarding, enhanced processes onboard, focused approach on the destinations we visit, and heightened procedures for managing any reports of exceptions.

Through it all, we understand the disappointment that comes with interruptions to your clients' travel plans. Those guests currently confirmed on the aforementioned sailings, and not previously canceled under our Cruise with Confidence offer, will have the option to select from several compensation options.

Cancelled Sailings FAQ's